General Terms 

-All material provided to us during the production of your site will not be returned or retained unless otherwise requested. 
-Domain names specified when signing up are not confirmed until your site goes live. Availability checker is only an indication of potential availability and is in no way a guarantee. 
-The copyright and observation of other third party copyrighted material is the responsibility of the contracted client and not that of Urwise Inc. 
-A small 'Website Design by Urwise Inc.' link will appear at the bottom of your website's pages. This helps us promote our services. We may remove this on request however a small additional fee will apply. 
-We reserve the right to use all designs produced during the production process in our portfolio of work. 
-In the rare event of server downtime we will compensate on request one days hosting for each hour of downtime up to a maximum of one month's hosting. 
-Statistics provided by Urwise Inc. may be subject to some distortion caused by automated website spiders adding hits to the stats records. We monitor this regularly and make changes where necessary to remove automated hits. This may cause occasional changes in website stat data. 

Cancellation 

-To cancel your account you must contact support on [email protected]. Notice of 7 days must be given for cancellation. Any payment due within that 7 day period may still be charged and is not refundable. 
-Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed. 
-You can cancel your account while your website is being built and only forfeit the non-refundable deposit payment. If however you wish to cancel once your website mock up / initial design has been produced, you will then be liable for the full balance of the website build and any other fees accumulated during the build process. 
-If you have paid for your website upfront and you cancel your order, the amount paid is non-refundable. 
-If you have received a discount or promotional extra as part of your package and wish to cancel during any of the phases prior to, and up to completion of your package, any outstanding balance will be calculated on the basis of the full cost of all items without discount or promotions applied. 
-Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment, will be subject to £50+vat reactivation fee. 
-Once an account is closed, we provide no guarantee that the service can be restored as data from inactive accounts is purged from our databases periodically.